The Multilingual Family Support Office is committed to ensuring that all students, their parents and guardians, are equitably served regardless of their primary language. A summary of services that specifically address these needs is provided below.

Bilingual Counseling Assistants 

The School District of PHiladelphia maintains a cadre of Bilingual Counseling Assistants (BCAs) who are stationed in schools with large English language learner (ELL) populations. The BCAs work with Non-English speaking students and parents to help navigate all school related issues while also providing invaluable on-site interpretation services for school personnel.

On-Site Interpretation

BCAs can provide on-site interpretation for specific meetings with advance notice. To request interpretation services send a message to translation@philasd.org or call 215 400 4180, option 4. 

Telephonic Interpretation Service

All schools and administrative offices of the School District of Philadelphia have access to telelphonic interpretation service.  The service is provided through a contract with Pacific Interpreters and IS FREE FOR OFFICES AND SCHOOLS.

In the event that there is no trained bilingual staff to meet your interpretation needs call Pacific Interpretaters at 1 800 264 1545. You will be asked to provide your Access Code, language needed, your name, and your department/office or shcool name. To obtain your access code or for instructions on how to use this service please call (215) 400-4180, option 4 or send an e-mail message to translation@philasd.org.

Welcome Wagon - Community Outreach

Multilingual Web Pages

These pages were created in the 8 major languages of the District to assist those students and parents who may have difficulty reading in English in gaining access to essential information about the District, its programs and policies, and services for ELLs: