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Login Help for PhilaSD

Login Help for PhilaSD

For Students:

Students in Grades K-5:

 

At the beginning of each school year, your teacher will give you a student ID number and password.  This is the password you will use for the entire year.  If you are having problems logging in, please contact your teacher, counselor or principal for help.

Students in Grades 6-12:

 

For new 6th grade students, your teacher will tell you your student ID number and temporary password.  When you first login, you will be required to create a personal password and answer security questions to reset your own account.  The password you set will not change from year to year, but you may be asked to change your own password from time to time.

If you cannot remember your password, click the “Forgot Password?” link and try to answer your security questions.  If you answer them correctly, you will be able to reset your own password.  If you can’t answer your security questions, or if you can’t remember your student ID number, please contact your teacher, counselor or principal for help.

For Parents and Guardians:

 

If you are working with your child to access his or her Student Portal, please read the information above.  If your student is unable to login to his or her account, please contact the school. Your child’s teachers, counselor, and principal can reset the password and provide assistance.

 

For Parents and Guardians:

  1. I forgot my password. How do I reset my password?
  2. I forgot my username to log in. How do I retrieve it?
  3. How do I sign up?
  4. How do I change my email address?
  5. How do I change my phone number(s)?
  6. How do I change my password or security questions?
  1. I forgot my password. How do I reset my password?
    If you forget your password, just click on "Forgot Your Password?" below the login form (https://www.philasd.org/login), and then enter your email address to begin the process. You will be asked to answer your security questions to verify your identity. Once you’ve done that, you will be able to reset your password.  If you also forgot your security questions, you can request that we send you an email to reset your password.
  2. I forgot my username to log in. How do I retrieve it?
    Your Parent and Family Portal username will always be your email address.  If you're not sure which email address you used to register, click on "Forgot Your Password?" and try each email address you have. If the email address you enter matches one of our accounts, we will display the security questions for that account. If you also forgot your security questions, you can request that we send you an email to reset your password.
  3. How do I sign up?
    You can register for an account online – all that you will need is your own personal email address. (If you don’t have a personal email address, you can register for a free email account using Gmail, Yahoo or another similar service)  To register for a Parent and Family Portal account, use your web browser to visit https://www.philasd.org/login. On the login page, click on "Register for an Account” and follow the instructions. After you’ve created your account, you will not be able to see your students’ information until you verify your identity and link to your students.  Once created, you will always be able to access your account at https://www.philasd.org/login.
  4. How do I change my email address?
    You can change your email address by logging into your Parent and Family Portal account and clicking on the "My Profile” icon. When you change the email address associated with your account, you will receive a message at your new email address with a link to confirm the change. You must click on the link in the message to confirm the new email address. If you don’t click on the link to finish the process, your portal email address will remain unchanged.
  5. How do I change my phone number(s)?
    Your Parent and Family Portal account allows you to choose up to three different telephone numbers that can be used for automated notifications from your student's school, or from the District’s central offices. For each telephone number you enter, you must choose the way you want the messages to be delivered (voice recording or text message).

     At any time, you can change the phone number(s) in your portal account by clicking on the “My Profile” icon, changing the number(s) and your delivery preferences, and clicking the “Save” button. Please note that the telephone numbers that you provide in your Parent and Family Portal account will only be used for automated announcements, and will not replace the general and emergency telephone contact information that you’ve provided directly to your student’s school.
  6. How do I change my password or security questions?
    You can click on the "My Security Settings" icon within your Parent and Family Portal account in order to change your password or your security questions.  You must select three different security questions and enter personal answers that can be used to recover your password in the future if you should forget it.  Each answer must be between 2 and 50 characters long.  The case of the letters will not matter, but anything else you type, including spaces and symbols, will be required when trying to answer your security questions in the future.  Be sure to select a combination of questions and answers that wouldn't be known or easily guessed by anyone other than yourself.

For Employees:

Employee Portal

 

The Employee Portal is a centralized location that enables employees to login and access of their available web-based applications. To access the Employee Portal, go to https://www.philasd.org/login in your web browser.  Then, enter your username and password in the login form. School District employees, contractors and affiliates will log in with the username and password they were provided.  If you do not have a username and password, you can contact the IT Help Desk at 215-400-5555 for assistance.  If you forget your password, just click on "Forgot Your Password?" below the login form (https://www.philasd.org/login), and then enter your username to begin the process. You will be asked to answer your security questions to verify your identity. Once you’ve done that, you will be able to reset your password.

If you still need assistance logging in, please contact the IT Help Desk at 215-400-5555.

The Employee Portal is not used to check your School District email account.  You can use the Collaboration Center (powered by Zimbra) by following this link https://cc.philasd.org.

Emailing the IT Help Desk

 

When emailing the IT Help Desk, please be certain to enter all of your pertinent contact information as well as a complete description of your problem. If you are contacting the I.T. Help Desk on behalf of someone else, please indicate the person’s full name and their contact information as well. You will receive an instant reply with your incident number (please note: sometimes the email filter may put the Help Desk emails into your Junk folder. If you do not receive a reply, please first check your Junk Mail folder).  If you wish to request a status update or add additional information to you incident, please log into the Help Desk portal. If you are a non-SDP employee, please reply back to the auto-reply that you received with your incident number and your comments will be automatically added to the incident notes.

Leaving Voicemail for the IT Help Desk

 

When leaving a voicemail for the IT Help Desk, please be certain to speak clearly. Please leave your full name, spell your last name, and provide contact information as well as a complete description of your problem. If you are contacting the IT Help Desk on behalf of someone else, please indicate the persons full name, spell their last name and their contact information as well.