Services

Copiers are an essential component of day-to-day operations of activities in schools, administration and throughout the School District.

To order supplies and make service calls please click the link below.

My RICOH

For more information please click the following links:

• Meter Reads/ Meter Reads Collection Process
• Scan to Email Instructions
• Recommended Labels for Copiers
• Supply Orders (toner and staples)
• Escalation Form
• Copier Violations and Fire Hazards
• FAQ (Frequently Asked Questions)

Service Calls

Open the IKON website at www.IKON.com  and click on the Customer Support tab.

In the Request Service section, click on Submit a Service Request Online. Fill out the form and click submit. (The copier’s 8 digit equipment ID number is displayed on the silver bar code sticker on the front of each copier.) You will get a confirmation number.

RECOMMENDED TRANSPARENCY LABELS

The recommended transparency for the RICOH copiers is 3M PP2950.

The recommended labels for the RICOH copiers are Avery 5160 format or the equivalent.  They must be intended for use with plain paper copiers (not laser printers).

ONLY THE BYPASS TRAY SHOULD BE USED when copying onto transparencies or labels.  Press the # button on the number pad and specify "OHP" for transparencies or "Thick Paper" for labels using the touch screen display.

ONLY USE THE OFFICE DEPOT BRAND TRANSPARENCIES LISTED BELOW:

                                              Office Depot #       Manufacturer

• Transparency:                  301-390              MMMPP2950                        Description :High Temperature, Thick, 100/Box

• Address Label:                978-970              AVE55160                                Description : 1" x 2 5/8", 3000/Box

Meter Reads

Meter read collection will begin via email on March 20, 2011. Each contact from every school who have Non networked machines will receive an email asking for the submission of their meter reads. The email will come from Neil's School District email address. It will have a link in the body of the email. The recipient clicks on the link they will be taken to IKON TRAC. Only the machines requiring meter reads will be viewed.The contact then needs to impute the meter read. Click SUBMIT.

Going Green

Copier Connection Hazards

Please take fire hazards seriously!

Below are images of hazardous connections (do not duplicate). Your RICOH copier should be plugged directly into a wall outlet, NOT into an extension cord and NOT into a surge protector. It is also very important that the outlet is three pronged, in order to ground the copier and prevent shock and/or electrocution.

Contact Us

For troubleshooting or copying services questions, please contact: