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Employee Assistance Program

Employee Assistance Program

PLEASE NOTE: THE OFFICE OF EMPLOYEE BENEFITS DOES NOT HANDLE THIS BENEFIT.  PLEASE CALL THE NUMBER BELOW FOR ANY AND ALL ASSISTANCE WITH THIS PROGRAM.
 

Employee Assistance Program (EAP)

Welcome to the School District of Philadelphia's “Employee Assistance Program (EAP)” page!

Please click on the links below for more information on how this program works: 

 

General Information

What is EAP?

EAP is a confidential, employer-offered program that helps active employees, retired employees, members of their households and their adult children up to age 26 balance the demands of work, life and personal issues. EAP can assist with topics such as:

  • Marital distress
  • Relationship issues
  • Substance abuse
  • Workplace conflict
  • Stress
  • Personal and family issues

Balancing the demands of work, home and life can lead to improved productivity, increased employee satisfaction and better managed health costs.


What makes Aetna's EAP different?

Aetna believes that early intervention can help employees manage work and personal issues before they become unmanageable problems. Active employees, retired employees, members of their households and their adult children up to age 26 can access the program 24 hours a day, seven days a week.


What are the benefits?

Benefits include services that help to identify and resolve personal concerns that impact work performance. Services may include all or part of the following:

Features/Services Description
24-hour telephone access You and your immediate household members have toll-free telephone access, 24 hours per day.
Community resources You can receive assistance with referrals to community services, such as recovery support groups and faith-based community resources.
Ready clinician access After a brief screening, you will be given ready telephonic access to one of our licensed behavioral health professionals. Our staff will then direct you to appropriate resources. Depending on the services provided under your plan, this may include counseling sessions or other work/life referrals.
Interactive web resources The EAP website is full of tools and resources, including easy-to-read articles and self-assessments.


What about privacy?

Confidentiality is at the forefront of the program. Every precaution is taken to protect your confidentiality. No information about your individual counseling sessions will ever be released unless you give permission to do so. However, there are three situations in which Aetna cannot, by law, refuse to release information:

  1. If, during the course of your EAP contact, information comes to light indicating child abuse or abuse of disabled adults, we may be required by law to report it to the appropriate authorities.
  2. If, during the course of your EAP contact, it is determined that you are dangerous to yourself or others (suicidal or homicidal), we will disclose information in order to protect you or others from harm.
  3. If we receive a court order to produce records, we are required by law to do so.
In addition, the web site below includes articles, webinars, and other interactive web resources for self-assesment.


Source: http://www.aetnaeap.com

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Who's eligible for this benefit? 

All School District of Philadelphia employees are eligible to use the Aetna EAP, regardless of union affiliation or full/part-time status and their household members, including adult children up to age 26.

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How and when can I enroll for this program? 

There is no enrollment necessary.  All employees and household members are eligible upon hire.

To access benefits on the web, go to www.AetnaEAP.com, select the AetnaEAP program and enter Company ID: EAP4SDOP

For phone support, 24 hours a day/7 days a week, call 888-238-6232 and say you are an SDP employee or a household member.

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Do I have to pay for this benefit?

No, you do not have to pay for using the EAP. The EAP is provided free of charge so there is no deduction on your paycheck. 

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How do I use this benefit throughout the year?

The program is very easy to use. 

On the web: To access benefits on the web, go to http://www.mylifevalues.com.  Select the AETNA EAP program, and enter Username: EAP4SDOP and password: EAP

On the phone: For telephone access 24 hours a day / 7 Days a week, call 888-238-6232 and say you are an SDP employee or a household member.

In an emergency, call 911.  

It is voluntary, no one can make you call, you only use EAP if you want to. Of course, it is confidential; no one knows you are using EAP unless you tell them.

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Frequently Asked Questions

What is the Employee Assistance Program?  From time to time in everyone's life, a concern arises that, despite our best efforts, we can't handle on our own. We may feel helpless and wonder where we can turn for help.  EAP is there to help you with life's problems.

The EAP is a confidential service that helps employees and members of their household with problems. When needed and appropriate, the EAP can refer the individual to one of any number of community resources for further assistance.

Who can use the EAP?  You, as the employee, or any member of your household can call the EAP for help whenever a personal problem is troubling you.

What kind of problems can I call the EAP about?  You can call the EAP about anything that is concerning you. Some of the more common concerns include (but are not limited to):

  • Marital distress
  • Relationship issues
  • Substance abuse
  • Workplace conflict
  • Stress
  • Personal and family issues

How do I contact the EAP?  The program is very easy to use.  It’s a one-stop-shop phone number for all EAP services 888-238-6232 and give our company ID: EAP4SDOP or state you are a School District of Philadelphia Employee or household member. In an emergency, call 911.   

What happens once I do contact the EAP?  When you call, a counselor will take your call.  During this initial call, you can request information, discuss a personal problem, obtain assistance in assessing a problem and/or resolving it, or request assistance in finding an appropriate clinician through your Medical insurance plan.  If you are referred for other services, there may be a cost.

What will the EAP cost me? There are no payroll deductions for this benefit. You have unlimited web and phone support at no cost.  If you are referred for other services, there may be a cost.

Will my employer, family, or friends know I've used the EAP?  All EAP contacts are confidential. Aetna is prohibited by federal law from releasing any information on any client to anyone. Reports made by the EAP to employers contain statistical data only, no names or specific details. No one will know you utilized the EAP unless you decide to share it with them.

Confidentiality is at the forefront of the program. Every precaution is taken to protect your confidentiality. No information about your individual counseling sessions will ever be released unless you give permission to do so. However, there are three situations in which Aetna cannot, by law, refuse to release information:

  1. If, during the course of your EAP contact, information comes to light indicating child abuse or abuse of disabled adults, we may be required by law to report it to the appropriate authorities.
  2. If, during the course of your EAP contact, it is determined that you are dangerous to yourself or others (suicidal or homicidal), we will disclose information in order to protect you or others from harm.
  3. If we receive a court order to produce records, we are required by law to do so.
In addition, the web site below includes articles, webinars, and other interactive web resources for self-assesment.

 

What if another problem comes up after this one is solved? Can I use the EAP again?  There is no limit to the number of times you can call the EAP.

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